Refund policy

Precious Puch gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Precious puch-Gift Card). You must contact us and initiate the return within 14 days of the date ordered.

RETURN PROCESS: 

1. Initiate a Return
2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable. 
3. Items must be in perfect condition to be accepted for return. Never worn, No make-up or deodorant stains. Original tags must still be attached.
4. Once we receive your return and inspect the item(s), we will refund the purchase amount to a Precious puch-Gift Card sent to your order's email address. If the item is does not pass return inspection you will not receive a refund.
5. Please allow up to two weeks for your return to be processed.

FINAL SALE RESTRICTIONS:

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)
• ALL embroidered items
  
• Altered items (such as adding a seam or name)
• Dog Bandanas that allow you to choose the fabric color or writing color
• Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, Dog Deals of Christmas, Black Friday, End Of Year Sale…)
• Monogrammed
• Custom Orders  
  
• Gift Cards
• Items Marked Final Sale or Under Our Sale Tab
• Orders paid with using AfterPay or Sezzle or any order checked out on Facebook or Instagram

PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:

1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. 
2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 
3. You must include a photo of the damage/defect with your email.

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at ppuch160@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at ppuch160@gmail.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at ppuch160@gmail.com.